General

Please check your spam/junk folder, sometimes e-mail servers may not recognize and place it there. If you think you may have provided us with an incorrect e-mail, please contact us.
Yes, please call us during normal business hours @ (800) 800-0381.
Upon completion of booking and payment has been accepted, you will receive a message indication that the booking has been completed with the booking ID. For e-tickets you will receive an email itinerary confirmation that may take up to 2-3 business days.
For travel within Domestic US cities, you will need at least a government issued picture ID such as driver’s license that is valid. For International travel of course you must have a passport and visa may be required depending to which country you are travelling. Please visit US state departments site https://travel.state.gov for more information regarding visas and other travel documentation. (800 Travel is not responsible in case the carrier denies boarding for invalid travel documents).
All passengers (including infants) traveling internationally need a passport. For complete details on required documentation for international travel, please visit https://travel.state.gov.
Yes, for airport status please visit http://www.faa.gov/ . Please visit www.cdc.gov for latest updates on any health outbreak in your travel zone.
In such cases where the actual booking is made and paid by another person other than the travelling person, we will ask for an authorization email that the credit/debit cardholder needs to send if he/she is buying a ticket for someone else. The person making he booking has approved the total charges of the ticket and abide by all the terms and conditions as levied on the ticket. The acceptance email should be sent only from the cardholder's personal email address. In some cases, we would request the cardholder to complete the credit card charge form and send it to us, this step ensures safety of the cardholder from any potential fraudulent activity.
We recommend to contact the airline 72 hours prior to departure in order to re-confirm your booking.

  Air

All fares for airlines shown are base fares, plus any applicable US taxes and Fees. Yes, we charge you the total fare.
All airfares shown on our site are subject to change without prior notice and are not guaranteed until purchased and the ticket has been issued. If a lower fare is available for that specific flight, we will advise you within 24 hours. All fares include base fare plus all taxes and fees.
For domestic within US cities, it is recommended to be at the check-in counter no later than 60 minutes prior to departure. For international flights we recommend to check-in at least 3-4 hours depending upon the airlines/ destination. (NO-SHOW will be considered if you arrive late or missed flight).
Please immediately contact your carrier if you missed your flight or need to cancel for available options.
Air tickets are non-transferable; Carriers do not permit a name change or a typo after a ticket has been issued. Contact our customer service team @ (800) 800-0381.
All fares on 800 Travel are discounted fares and thus are non-refundable, non-cancellation fares, and name changes are not permitted. We recommend to verify and double check that the name of the passenger matches exactly as stated on a government issued picture ID that is valid for travel. It is your responsibility to verify the accuracy and 800 Travel is not responsible for errors made by the user at the time of booking.
Only if it’s a non-restrictive class ticket, you may be able to change the ticket, however most airlines impose penalties on ticket changes and are at least $200 for travel within domestic US tickets and a minimum of $300 for international tickets. In addition to these Airline penalties, there may be fare difference at current rates that will apply. Please contact our customer service team for any changes @ (800) 800-0831.
Code share allows multiple partner airlines to sell seats on a similar flight, the flight may be purchased with a specific airline but may actually be operated on another partner carrier. This is known as code share. Please verify your check-in location on a code share flight.
Infants under the age of 24 months are allowed to travel within the domestic US at no charge as long as they are seated on an adult’s (18+ years) lap. Only one infant is allowed per adult. For international travels infants are required to pay a percentage of the adult’s fare, plus any applicable fees & taxes. They are charged even though they may be travelling on an adult’s Lap.
Most US domestic carriers charge full fares for children over 24 months of age, for international flights the charges for Infants and children varies depending upon the airline.
As per FAA hazardous materials policy most airlines do not allow the following items in carry-on/ check -in luggage. They are lithium batteries, explosives, aerosol, flammables, oxidizers, toxins, radioactive, corrosives. Please check with your specific carrier for more recent restrictions or go to https://www.faa.gov/about/initiatives/hazmat_safety/ for a complete list. 

  Hotel

All online hotel and car bookings on our site will generate a confirmation message, after the booking has been confirmed, if any vouchers in place will be emailed. Please print the confirmation and present it before check-in and at the time of pick-up.
Specific room types, smoking preferences & bedding types for Double/Twin rooms cannot be guaranteed and are subject to availability at the time of check in. It is always guaranteed that the room provided by the hotel will accommodate the number of guests booked.
Additional hotel services, resort fees must be paid to the hotel directly. 800 Travel is not responsible for hidden hotel fees and have no control over their implementation. Tourist/local/city taxes which generally include the use of local services needs to be paid at the hotel. Please note Resort Fees has to be paid directly to the Hotel at check-in. 
If you expect to arrive after 21.00 hours, please contact the hotel and inform them of your arrival time. Some hotels have limited reception services after 21.00 hours. Failing to inform the hotel of a late arrival can result in the space being released. Early check-out is liable to full payment, in the event of an early check-out, please always obtain an early checkout slip from the hotel.
If permitted by the hotel changes to room type, number of guests and travel dates can be changed after the reservation has been made, however there may be a charge imposed by the hotel. No cancellations accepted on the day of the arrival.

  Car Rentals

A print out of the confirmation e-mail or SMS showing the confirmation, in addition to a valid driver’s license. A valid credit/ debit card may be also required depending upon the car rental company.
In the US the minimum age most rental companies rent to drivers is 25 and in some cases 21+ (a premium may be assessed). For renting cars outside US, please verify with the car rental company, for driver age restrictions.
Cancellation may be accepted based upon car company policy. However, for after pick-up reservation cannot be cancelled. Guests are responsible for NO-SHOW charges, refunds are at the discretion of the car companies and may not result in full refunds.
At the time of checkout enter the name and details of the person traveling and under billing details enter your (the card holder details). Please note our Customer service team may reach out to you to verify the transaction.

  Travel Insurance*

  1. Travel Protection.
    800 Travel recommends that you purchase a travel protection plan to help protect your trip investment and yourself while traveling. Consider travel protection for Trip Cancellation/Trip Interruption, Emergency Medical and Emergency Evacuation/Repatriation, Trip Delay, Baggage Delay and more. See information below regarding the travel protection plans, provided by Travelex Insurance Services, that 800 Travel offers.
  2. Benefits Include:.
    (Refer to the applicable Policy for more information).
  3. Trip Cancellation.
    Protects travel investment and helps you recover non-refundable prepaid trip costs if a trip is cancelled due to a covered reason.
  4. Trip Interruption.
    Protects travel investment and helps you recover non-refundable prepaid trip costs if a trip is interrupted due to a covered reason.
  5. Trip Delay.
    Provides reimbursement for reasonable additional costs such as accommodations, transportation, and meals if a trip is delayed 5 hours or more due to a covered reason.
  6. Emergency Medical & Dental Expenses.
    Provides coverage for the necessary medical, surgical and emergency dental care costs, if you become sick or accidentally injured while on a Covered Trip.
  7. Emergency Medical Evacuation/Repatriation.
    Provides coverage for emergency evacuation, if necessary, to the nearest suitable hospital of your choice, and also includes repatriation.
  8. Baggage and Personal Effects
    Provides reimbursement of baggage or other personal effects that are lost, damaged or stolen while on your Covered Trip.
  9. Baggage Delay.
    Provides coverage for the emergency purchase of essential items if your Baggage is delayed for 12 hours or more during your Covered Trip.
  10. Travel Assistance & Concierge Services*
    Includes a wide range of services before and during trips through a 24/7 toll free number.
  11. 15 Day Review Period
    If you are not completely satisfied within 15 days of purchasing a plan, Travelex will refund your premium cost, if you have not departed on your trip or filed a claim.
Yes, you have a 15 day free look up and if you are not completely satisfied with the plan, your plan cost will be refunded provided that travel has not commenced or any claims have not been filed.
*Travel Assistance & Concierge Services are provided by the designated provider listed in the Policy. The product descriptions provided here are only brief summaries. The full coverage terms and details, including limitations and exclusions, are contained in the insurance policy. If you have questions about coverage available under our plans, please review the policy or contact Travelex Insurance Services at 800.228.9792 or email customersolutions@travelexinsurance.com. Travelex CA Agency License #0D10209. All products listed are underwritten by, Berkshire Hathaway Specialty Insurance Company, NAIC #22276. 59H